If you are unable to log in to your account, follow these steps to identify and resolve the issue:
📝 Step 1: Make sure you are entering the correct email/username and password. Check for spelling errors and ensure the Caps Lock key is off.
🔄 Step 2: Try refreshing the login page and attempt to log in again.
❓ Step 3: If you forgot your password, click the “Forgot Your Password?” button on the login page.
📧 Step 4: Enter your registered email address and submit the request.
📩 Step 5: Check your inbox (and spam folder) for the reset instructions and follow the steps provided.
☎️ Step 6: If you still cannot access your account, contact the Helpdesk for further assistance.
⚠️ Tip: For security reasons, avoid sharing your login details with anyone.